Earl-Felix Tetteh - IT Professional & Software Developer

About Me

Contact Information

Email: teyeearl@gmail.com

Phone: 0272558664 / 0501430075

Location: Accra, Ghana

Detail-oriented IT professional with 6+ years of experience in IT support, software development, and system administration. Proven expertise in managing IT infrastructure, troubleshooting hardware/software issues, and implementing cybersecurity protocols.

Skilled in providing technical support, training non-technical users, and optimizing system performance. Adept at collaborating with cross-functional teams to deliver technology solutions that align with organizational goals.

Passionate about leveraging technology to empower individuals and communities through digital literacy. Active member of the MAYEKOO and KETSA Foundation, committed to continuous learning and staying updated with emerging technologies.

Technical Skills

IT Infrastructure & Network Management

Hardware Installation Software Configuration Network Administration Active Directory System Maintenance

Technical Support & Security

Troubleshooting Help Desk Support Cybersecurity Data Protection Backup & Recovery

Programming & Development

Python JavaScript C Visual Basic MySQL Automation Scripting

Cloud & System Administration

AWS Cloud Services Microsoft Office Suite Learning Management Systems System Administration

Professional Experience

Software Systems Analyst/Developer

Spagad Technologies Limited

April 2024 – Present

Designed, developed, and deployed software applications to improve business operations and user experience
Provided technical support, ensuring seamless system performance and minimizing downtime
Conducted user training to enhance digital literacy and system adoption
Implemented security best practices, optimizing data protection and system resilience
Collaborated with teams to develop innovative digital solutions aligned with business needs

IT Support (Part-time)

Asah Maker Space

November 2023 – April 2024

Delivered training programs on robotics, 3D printing, and digital tools to enhance tech education
Managed IT infrastructure, ensuring smooth operations of hardware, software, and networks
Provided technical support to trainers and learners, troubleshooting IT-related issues
Assisted in developing digital training materials, ensuring accessibility and effectiveness

I.T Support

GOIL PLC

October 2020 – January 2024

Provided first-line IT support to 30+ users with a 95% first-call resolution rate
Developed and implemented automated solutions reducing resolution time by 50%
Established robust backup and disaster recovery protocols
Collaborated with senior IT staff on infrastructure upgrades and optimization
Created technical documentation and training materials for end users

Intern

Global Startup Ecosystem

April 2022 – June 2022

Researched industry trends and presented findings to the team
Organized a webinar on Technology Trends in Ghana, attracting 50+ attendees
Streamlined team collaboration using Google Workspace applications

Education & Certifications

Bachelor of Science in Mathematics

Kwame Nkrumah University of Science and Technology

Kumasi, Ghana | 2015-2019

ALX Software Engineering Certificate

September 2024

Google I.T Automation with Python

Coursera | June 2023

ALX-T Cloud DevOps Engineer

Udacity Nanodegree | September 2022

Google I.T Support

Coursera | August 2022

AWS Cloud Practitioner

April 2022

Foundations of Cybersecurity

Coursera | July 2023

Information Systems Auditing

Controls and Assurance | November 2020